What is your return policy?
Please know that we are always happy to speak with you before you order to ensure that you are buying the proper materials.
Check your order as soon as you receive it
Refunds and credits are available only if items are returned within 15 days after receiving the items. All products must be in the same condition as when sent to you. Exchanges are available up to 30 days after you receive your items. No exceptions - be sure to closely examine your order as soon as it arrives to retain your eligibilty for refunds/exchanges.
Item in order is incorrect or missing
If you received incorrect items in your order, let us know and we will immediately ship you the correct items. You must let us know within 15 days of receiving your order.
Item is broken or defective
Defective merchandise will be replaced or repaired at no charge for up to 30 days. Contact us and let us know what is broken.
Product is fine, but would like to return it for another reason
Refunds and exchanges for non-defective merchandise are subject to a restocking fee* of $5 or 5%, whichever is greater.
Items that are not returnable:
- Instructions (PDFs, books, DVDs, etc) — due to technological inventions such as the photocopier and DVD burner
- custom rings
- sale items
- open containers of Tool Magic
* Why do we charge a restock fee for returned items?
We spend time quality controlling all items (particularly jump rings) that leave our studio, and we need to do the same for items that are returned in order to ensure they can be resold. This prevents us from re-selling rings, jewelry and other items that a customer used/scratched/damaged. (Yes, this does happen!) Unfortunately, experience has taught us that we cannot trust that customers are returning 100% unused products, even if they say they are. It is time-consuming to inspect hundreds or thousands of tiny objects, and it is unavoidable on jump ring orders, since we do not want to re-sell damaged merchandise. After all, what customer would want to receive scratched/opened/mangled rings in their order? We do not believe it would be fair to increase prices slightly for all items to include a small "built-in restock fee" in the item price itself, and so we only charge the fee to those who return items.
Again, we are happy to speak with you before you place your order, to make sure you're ordering exactly what you need for your project, in order to reduce the possibilities of you needing to return an item. If you have a problem with your purchase, we will give your situation the attention and respect that it deserves. We can't solve every issue, but we certainly try our hardest!
Returning Items
To return items for a refund/credit or exchange, please carefully package the items and send to:
Attn: Returns
Blue Buddha Boutique
4533 N Kedzie Ave
Chicago IL 60625
Enclose your order number or a copy of your receipt, and list the items to be returned/exchanged. Please include a contact number so we can reach you if needed.
