The 2012 Bead&Button Show has come to a close and we are officially able to go back to business as normal (well, once the rest of our team gets safely home that is.) We wanted to give you all a quick update on where we’re at with order processing times.
While we were able to stay open this year during the show, we ended up having a lot more last minute prep and projects than anticipated. On one hand, that is a great thing for us – we had lots of new chainmaille students at the show, lots of pickup orders and lots of items that flew off the shelves in the very first day. On the other hand, it pulled our team in a lot of directions and slowed the processing times for our regular orders by much longer than we had anticipated.
Our current order processing time is posted as 5-7 days, but it is likely they may take a couple days more than that, at least until everyone is back from the show. We are doing everything we can to shorten that time as quickly as possible.
If you are waiting on your order, we want to give you a sincere thank you for your patience. We have been in contact with many of you and have been so blown away by your understanding. We are a much larger business than we once were but we are still a small business with a relatively small group of people fulfilling orders in a very hands on way. That said, we never want to make our customers wait for their orders and want you to know that we are going full speed ahead, all hands on deck to get back on track this week and get them out the door and to you as quickly as possible.
Thank you again for your patience.
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